Contact Us

Contact Benz Softwash

We’re a family-run business and we genuinely want you to get great results – so if you’re unsure about anything, just ask.

How we can help

Product & application advice
Not sure whether to use Bio Cleanze or Lightning Cleanze? Wondering about dilution rates, coverage, or which nozzle to choose?
Send us a few details (and photos if you can) and we’ll point you in the right direction.

Live job support
On a roof, render, patio, or cladding job and something isn’t behaving as expected?
Tell us what you’ve done so far, what you’ve used, and what the surface is – we’ll help you troubleshoot a safe, effective solution.

How to contact us

You can reach Team Benz in the way that suits you best:

  • Contact form
    Fill out the form below and include:

    • Your name and business name

    • Phone number and email address

    • Site address or general location (if relevant)

    • What surface you’re working on (e.g. painted render, tarmac, slate roof, limestone, cladding)

    • What you’ve tried so far and which products/equipment you’re using

    • Any deadlines or time pressures on the job

    If possible, attach clear photos of the area from:

    • A few steps back (to show context), and

    • Close up (to show the staining or growth).

  • Email
    Prefer to email directly?

  • Email for technical: support@Benzsoftwash.com 
    Email for sales:        sales@benzsoftwash.com

  • Send us the same information and photos and we’ll reply with tailored guidance.

  • Phone
    If you need to place an order or talk something through, give us a call during office hours and we’ll do our best to help there and then, or arrange a call-back if we’re tied up.

    GB (England, Scotland, Wales): 0800 70 74 222 

    Ireland and other countries:     00353 21 4622978 or 00353 85 1878583

    Lines open Monday - Friday, 9am – 5pm

What to expect

We know many of our customers are on site and under time pressure. We keep our advice practical, realistic, and grounded in real-world softwashing.

We read every message and do our best to respond as quickly as we can on business days. If your enquiry is complex or needs photos reviewed, it may take a little longer, but you’ll always get a considered, professional answer.

Before you get in touch

You might also find what you need here:

  • Our Trade Tips blog for in-depth how-to guides and troubleshooting.

  • Individual product pages for dilution rates, coverage, safety information and technical details.

  • Our YouTube channel for real-world demonstrations of Benz systems, nozzles and chemicals in action.

If you’re still unsure after checking those, send us a message.
We’d rather you ask first than guess and risk a poor result.