When should you tell customers about shadow staining remaining after soft washing?

June 26, 2021

Shadow stain remaining after soft washing

When deep staining has been allowed to remain untreated for a considerable time, some light shadows may remain visible even after giving the surface a thorough soft wash treatment.

That's just the way it is. And there's nothing anyone can do about it.

But if a contractor tries to explain this to their customer after doing the work, their customer may well think he's trying to pull the wool over their eyes and make excuses for poor workmanship.

Fortunately there's an easy solution that keeps everyone happy. 

Simply explain the reality of the situation to customers in advance, before starting work.

When a contractor clearly explains in advance of treating their property what can realistically be achieved, and explains the reasons why, their customer will be prepared for, and accepting of, the final results.

What's in it for you?

The most important benefit of clear communication for you, as a contractor, is a happy customer who will refer you to their friends, neighbours, family and work colleagues.

And they will be more likely to want to become your repeat customer and be put on a "Clean & Maintain" ongoing maintenance programme.

 

Cheers and happy soft washing from all of us at Benz Softwash, 

Ben, Leo, Fiona, Stevie & Anthony

 

Benz Softwash Bio Cleanze DDAC biocide & Benz Softwash Lightning Cleanze SH sodium hypochlorite biocide

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