Delivery Information

We understand how important reliable, fast delivery is when you’re scheduling softwash work.

This page explains how we pack, ship and support your order from our bases in Ireland and the UK, where all Benz chemicals are made and distributed locally.

Where we deliver

Chemicals

  • Republic of Ireland and Northern Ireland
  • Mainland UK

Equipment

  • Most of the EU
  • Most of the rest of the world

All chemicals are manufactured, bottled and shipped from Ireland or the UK, helping ensure fast delivery and no customs charges.

Delivery costs

We keep delivery charges simple and fair.

  • All Benz chemicals ship free of charge
  • Equipment and accessories are charged by weight, with shipping calculated automatically at checkout

For palletised orders or large equipment, we may contact you if an alternative delivery method is more cost-effective.

Typical delivery timeframes

Once dispatched, typical courier times are as follows.

Chemicals

  • Republic of Ireland: 1–4 working days*
  • Mainland UK: 1–4 working days*

Remote areas, weather events or courier backlogs can occasionally add extra time.

If your order is taking longer than expected, contact us with your order number and we’ll check directly with the courier.

Equipment

Equipment is typically dispatched within 1–7 days of order using trusted courier partners such as FedEx or DPD.

Please note that bespoke or custom-built equipment may require additional preparation time, and dispatch times for these items may vary accordingly.

*Palletised deliveries (Lightning Cleanze 100 L+)

Orders of Lightning Cleanze in pallet quantities (100 L or more) are handled differently.

  • Lightning Cleanze for pallet orders is made fresh to order in our facility
  • The product must then be stabilised, packed, labelled and booked with the pallet network

For these reasons, please allow 3–7 working days for delivery.

Pallet deliveries also require:

  • Suitable access for a pallet truck
  • A safe, flat drop-off point
  • Someone available to accept the delivery

If you’re planning a large Lightning Cleanze order, contact us ahead of time so we can help you schedule it properly.

Hazardous goods & chemical compliance

Some products are classed as hazardous for transport, which means:

  • They must be packed and labelled under strict ADR regulations
  • Some remote or offshore locations may not be serviceable
  • Hazardous consignments may have slightly slower courier processing

We manage all compliance and safety requirements on our side.

Tracking your order

When your order is dispatched, you’ll receive:

  • A shipping confirmation email
  • A tracking link, where provided by the courier

Tracking may take a few hours to update after scanning.

If you don’t receive tracking information, check your junk folder first, then contact us.

Missed deliveries & redelivery

If you’re not available when the courier arrives, they will usually:

  • Leave a calling card, or
  • Send a text or email with redelivery or collection options

Follow the courier instructions directly. If you have trouble arranging redelivery, contact us and we’ll assist where possible.

Damaged or missing items

If your order arrives damaged or incomplete:

  1. Take clear photos of the outer box, inner packaging, and any damage
  2. Contact us with:
    • Your order number
    • A short description of the issue
    • The photos attached

We’ll resolve it quickly with the courier and arrange a replacement where needed.

Large orders & pallets

For drums, bulk chemicals and large equipment orders, we may use a pallet network.

Delivery times and access requirements differ from standard courier deliveries.

A quick message beforehand helps ensure there are no access issues on the day.

Need to change delivery details?

If you entered the wrong address or need to change contact details, contact us immediately.

  • If the order hasn’t shipped, we can usually update it
  • If it’s already with the courier, we’ll do our best, but changes are not always guaranteed

Holiday periods & peak seasons

During bank holidays, Christmas and the busy spring and summer season, courier networks may operate on reduced capacity.

If you have a job deadline, it’s best to order slightly earlier to be safe.

Have a delivery question?

If you have any delivery-related concerns, deadlines, bulk orders, remote locations, site access requirements or anything unusual, contact us with:

  • Your location
  • What you’re planning to order
  • When you need it

We’ll give you honest, straightforward guidance so you can plan your work with confidence.