SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you open an account with us we collect the information you give us such as your name, address and email address for the purposes of supplying you with the products and services you have requested.
When you browse our website, we may also – anonymously – receive data that helps us offer a better experience of interacting with our website.
When you give us permission, by ticking "accept marketing", we may also send you occasional emails about Benz Softwash Ltd, new products that will be of value to your business and other updates. We will never sell, rent or give your name, address or email address to any third party.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, this implies that you consent to our collecting that information and using it for that specific purpose only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via email@example.com or mailing us at: Benz Softwash Ltd., 9a Corkbeg Terrace, Trabolgan Road, Whitegate, Middleton, Co Cork, Southern Ireland, P25 PR50.
SECTION 3 - DISCLOSURE
We may disclose your personal information only if we are required by law to do so, or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to provide our products and services to our customers.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a strong firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information, including your credit card details, is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms ) or Privacy Statement (https://www.shopify.com/legal/privacy ).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other third-party sites and encourage you to read their specific privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at. All information gathered is completely anonymous and is used only to help us improve your experience of visiting our site.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
You can disable them in your browser but please be aware that some elements of our website may no longer work.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
_PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we/they may continue to serve you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org or by mail via:
Ben S. Hawkins, Benz Softwash Ltd., 9a Corkbeg Terrace, Trabolgan Road, Whitegate, Middleton, Co Cork, Southern Ireland, P25 PR50.
GDPR [GENERAL DATA PROTECTION REGULATIONS]
The remainder of this page gives an outline of the procedures we have put into place to ensure compliance with the General Data Privacy Regulations (GDPR) and the EU Cookie Law.
The GDPR is the European Union’s new data privacy law. The GDPR requires companies to take steps to help secure personal data rights and more generally protect that data. The regulation also provides individuals with certain rights over their personal data, including a right to access, correct, delete, and restrict processing of their data.
DOES THE GDPR REQUIRE EUROPEAN PERSONAL DATA TO BE STORED IN EUROPE?
The GDPR doesn't require personal data to be stored in Europe. The GDPR only requires that if the personal data of European residents is transported outside of Europe, then that personal data must be adequately protected. Companies are already required to take these steps under existing law.
WILL WE TRANSFER EUROPEAN PERSONAL DATA OUTSIDE EUROPE?
Shopify (our ecommerce website and data processing provider) has a technical infrastructure that relies on data centers and cloud service providers that are located outside of Europe. Recognising that this places a burden on merchants who are located in or servicing customers in Europe, Shopify recently shifted the processing of data about European residents to Shopify International Ltd., based in Ireland. As a result, European merchants no longer export data to Shopify. Rather, Shopify's Irish affiliate receives this data within Europe and then transfers it to the company's Canadian and US operations.
HOW WE SECURE, STORE AND RETAIN DATA
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
Mandated by law, contract or similar obligations applicable to our business operations;
For preserving, resolving, defending or enforcing our legal/contractual rights; or
Needed to maintain adequate and accurate business and financial records.
HOW YOU CAN ACCESS, UPDATE OR DELETE YOUR DATA
To easily access, view, update, delete or port your personal data (where available), or to update your account preferences, please sign into your Account and visit “Account Settings.”
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings or our Privacy Center, you may also contact us by one of the methods described in the “Contact Us” section.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
WHAT INFORMATION DO WE COLLECT?
We collect information so that we can provide the best possible experience when you utilize our services. Much of what you may consider personal data is collected directly from you when you:
(1) Create an account or purchase any of our products or services.
(2) Request support.
(3) Complete contact forms or request newsletters or other information from us.
(4) Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
Our products and services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
YOUR RIGHTS IN RELATION TO PERSONAL DATA
Individuals whose personal data we process have certain rights in respect of that data, including:
(1) Right to information and access
You have the right to request access to the information that we hold about you.
In accordance with data protection laws, members also have the right to receive a copy of any information we hold about them in connection with the performance of our contract with them. On request, we will provide members with copies of their personal data in a convenient format (via electronic means or otherwise). Where technically feasible, we will also meet any member’s request to transfer their data to a third party.
(2) Rectification, erasure, and restriction
You have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. In responding to such requests, we will communicate to the individual concerned the impact of such restrictions or deletions.
We take reasonable steps to ensure that the personal data we hold about you is accurate and up-to-date and we will comply with any requests to rectify any inaccurate data we may hold about you.
We rely on the accuracy of information you provide us with and will rectify any notified inaccuracies following your request. Requests for access to information regarding personal, financial and works information should be via email to email@example.com. We may ask you to provide proof of your identity by answering security questions prior to making the changes.
(3) Right to object
You have the right to object to our information on the basis of its legitimate interests and the right to ask us not to process your personal data for marketing purposes, where relevant.
We are committed to respecting individuals’ rights. You may action your rights by contacting us using the details provided above and we will comply with your requests unless we have a lawful reason not to do so. We will endeavour to handle any requests within a reasonable period and, in any event, within a month of the original request.
We will take appropriate technical and organisational measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorized disclosure or access.
HOW LONG DO WE RETAIN PERSONAL DATA?
We will only retain personal data for as long as is necessary to provide our services or for as long as we reasonably require to retain the information for our lawful business purposes or comply with a statutory or other legal requirement.
In the event of any breach of systems impacting on the security of your or any other individual’s personal data, we will inform you at the earliest opportunity describing the nature of the breach, the possible consequences and the measures being taken to remedy the situation in accordance with our procedures and applicable law.
If you are unhappy with the way in which we process your personal data, please contact us.
From time to time we may change our data processing activities. We will notify you of any changes to this policy as required by law. We will also post an updated version on our website.
WHAT ARE COOKIES?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies including necessary, functional, performance and targeting cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use this information to improve the browsing experience for all of our users.
WHAT COOKIES DO WE USE AND WHY?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work, and we do not use these cookies to collect personal information about you. For example, we may use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
We are dedicated to enhancing your experience of our website and we use many tools to help us improve your experience. To this end, we use performance cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and do not gather any information that can personally identify you. However, because these cookies are not strictly necessary for the use of our website, we require your consent to use them. The performance cookies we use include:
First party analytics cookies are used to estimate the number of unique visitors, to improve our website and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
We also use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Targeting cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. We do NOT use third-party advertising cookies.
Finally, social plug-in tracking cookies are used by many social networks that have “social plug-in modules”. We integrate these modules into our platform to provide services than can be considered as “explicitly requested” by our users. Your consent, however, is required because some third-party social plug-in tracking cookies are used for things like behavioural advertising, analytics and/or market research.
HOW LONG DO COOKIES REMAIN ON A COMPUTER OR MOBILE DEVICE?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device.
Social Buttons for third-party social media sites are used to enable our users to share or bookmark web pages. We cannot prevent these sites from collecting information about you.
HOW TO CONTROL COOKIES
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer work or be fully functional and accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
BENZ DATA PRIVACY OFFICER
Ben S. Hawkins
YOUR PERSONAL DATA IS IN SAFE HANDS WITH BENZ SOFTWASH LTD
We do: use your personal data to help us provide a great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely.
We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.
We don’t: sell, rent or loan your personal data to third parties.